SHIPPING & RETURNS

SHIPPING

OUR GOAL IS TO GET YOUR ORDER DELIVERED FAST AND WITH THE MOST RELIABLE SERVICE POSSIBLE. WE DELIVER PARCELS ALL OVER THE WORLD WITH DHL EXPRESS. ALL ORDERS PLACED BEFORE 3 PM CET WILL BE SHIPPED OUT THE SAME DAY. ONCE THE ORDER IS COMPLETED YOU WILL RECEIVE A CONFIRMATION EMAIL WITH THE TRACKING NUMBER. DURING HOLIDAYS AND SALE SHIPPING MIGHT HAVE DELAY. FOR ANY QUESTIONS REGARDING SHIPPING DO NOT HESITATE AND CONTACT CUSTOMER SERVICE. CUSTOMER SERVICE IS AVAILABLE FROM MONDAY TILL FRIDAY FROM 10 AM TILL 5 PM CET.

 

DESTINATION	DELIVERY TIME	SHIPPING COSTS
THE NETHERLANDS, BELGIUM AND GERMANY	1-3 BUSINESS DAYS	FREE
EUROPE	2-3 BUSINESS DAYS	FREE
REST OF WORLD	4-5 BUSINESS DAYS	FREE

 

INTERNATIONAL SHIPPING POLICIES

ORDERS WITH A DELIVERY FOR AN INTERNATIONAL DESTINATION MAY BE SUBJECT TO IMPORT DUTIES OR TAXES. WE ARE NOT RESPONSIBLE FOR THESE CHARGES. CHECK YOUR COUNTRY TERMS TO SEE IF SUCH CHARGES WILL BE APPLIED.

LOST ORDERS

PLEASE MAKE SURE YOU FILL IN THE CORRECT DELIVERY ADDRESS. WE ARE NOT RESPONSIBLE FOR ANY MISSING PARCELS THAT HAVE BEEN SENT TO WRONG ADDRESSES.

RETURN POLICY

IF YOU ARE NOT COMPLETELY HAPPY WITH YOUR PURCHASE, YOU ARE VERY WELCOME TO RETURN OR EXCHANGE YOUR ITEM WITHIN 14 DAYS OF DELIVERY. SEND AN EMAIL TO INFO@GROUPEDAMIS.COM CONTAINING YOUR ORDER NUMBER AND REASON OF RETURN. IN CASE YOU WANT TO EXCHANGE YOUR ITEM, REQUEST A REFUND AND PLACE A NEW ORDER. PLEASE NOTE THAT WE DO NOT COVER SHIPPING COSTS FOR RETURNS.

BEFORE RETURNING YOUR ORDER MAKE SURE THE ITEMS ARE IN ORIGINAL CONDITION, UNUSED, UNWASHED AND WITH ORIGINAL TAGS AND PACKAGING. UNFORTUNATELY WE DO NOT ACCEPT ITEMS THAT DO NOT MEET THESE REQUIREMENTS.

REFUNDS

IN CASE A REFUND IS REQUESTED WE WILL CREDIT THE TOTAL ORDER AMOUNT TO YOUR BANK ACCOUNT. IT MAY TAKE UP TO 10 DAYS TO RECEIVE YOUR REFUND DEPENDING ON YOUR PAYMENT PROVIDER. A STORE CREDIT CAN BE REQUESTED AS WELL. THIS WILL BE PROCESSED FASTER AND CAN BE USED DIRECLY.